Terms & Conditions
Moses Limo Service, operated by Moses Mobility. California TCP 49964-B. LAX permitted.
Booking and confirmation
When you book on this website, by phone, or by WhatsApp, and your payment is completed, you receive a booking confirmation by email with your booking number. Please check the details and tell us right away if anything is wrong. The price shown at booking is the price you pay. There are no added fees after booking, except waiting time or extra services you ask for on the day.
Payment — We Accept
All rides are prepaid by card at the time of booking. We accept Visa, Mastercard, American Express, and Discover, processed securely by Stripe. We do not accept cash for reservations. Your card details go directly to Stripe and are never seen or stored by us. Corporate accounts with monthly billing are available for approved business customers — just ask us.
Cancellation and refunds
For airport transfers, point-to-point rides, and hourly chauffeur service, the cancellation fee depends on how long before your scheduled pickup time you cancel:
- More than 48 hours before pickup: full refund, minus a 10% bank processing fee.
- 48 to 24 hours before pickup: 30% cancellation fee.
- 24 to 12 hours before pickup: 50% cancellation fee.
- Less than 12 hours before pickup: the full fare is charged.
Refunds go back to the original card. Your bank controls how long a refund takes to appear. To cancel, reply to your confirmation email or message us on WhatsApp at (661) 916-5919 with your booking number.
Weddings and events — cancellations
- More than 30 days before the event: full refund, minus a 10% bank processing fee.
- 30 to 14 days before the event: 50% cancellation fee.
- Less than 14 days before the event: the full package price is charged.
- If an event cannot take place because of force majeure — a government order, a natural disaster, or a similar event outside anyone’s control — your booking moves to a new date once, free of charge, instead of a refund.
No-show
If you are not at the pickup point and we cannot reach you by phone or WhatsApp after your free waiting time has passed, the ride is recorded as a no-show and the full fare is charged, with no refund. If you are running late, call or message us — we will always try to work with you.
Waiting time
Airport pickups include 30 minutes of free waiting time on domestic flights and 60 minutes on international flights, counted from your scheduled pickup time. After the free time, waiting is charged at $2 per minute. For all other pickups, please be ready at your pickup time; waiting beyond 15 minutes is charged at the same $2 per minute rate.
Flight delays
If you gave us your flight number, we follow your flight. If your flight is delayed, your pickup adjusts to the new arrival time at no extra charge, and your free waiting time still applies.
The vehicle, passengers, and luggage
Our vehicle is a 2023 Chevrolet Suburban LT. For safety and luggage space, we carry a maximum of 6 passengers and 9 bags in total, including carry-on bags. Up to 2 extra bags may be added when you book, at $10 per bag per direction, subject to available space. We are not responsible for items left in the vehicle; if we find something of yours, we will contact you and can ship it back at your expense. Our liability for lost or damaged baggage is limited to $250 in total per trip.
Airport fee
An airport service fee of $5 per airport leg ($10 round trip) is included in your booking total. This fee is fixed and is never discounted by coupons.
Extra stops
Extra stops on a transfer must be arranged when you book so the price can include them. Stops requested on the day are charged at the hourly rate in 15-minute increments.
Child seats
California law requires child seats for young children. Please tell us when you book if you need child seats, and how many, so we can have them ready.
Passenger conduct
For everyone’s safety, the chauffeur may end or refuse a ride if a passenger is heavily intoxicated, disorderly, or behaving in a way that puts people or the vehicle at risk. The full fare still applies in that case. Smoking is not allowed in the vehicle at any time.
Cleaning
If the vehicle needs professional cleaning because of sickness, spills, or smoking during your ride, a cleaning fee of up to $250 will be charged to your card.
Coupons
One coupon per booking. A coupon’s discount applies to the fare only — never to the airport fee — and one-time codes stop working once they have been used.
Our liability
Traffic, weather, road closures, and flight disruption are outside our control, and we cannot be responsible for losses caused by them. Please allow generous time before flights and important events. Our total liability for any booking is limited to the amount you paid for that booking.
Changes to these terms
We may update these terms from time to time. The version posted here applies to new bookings from the date it is posted.
Questions: (661) 916-5919 · WhatsApp · mosesmobility25@gmail.com
